Shipping
Den of Imagination pays extra attention to safety of your models. The miniatures will be covered in a foam and sponge, then placed in a plastic container. That container will go into a bigger box filled with styrofoam or bubble-wrap. In this way your models should reach you safely but note that the studio can't be responsible for any mishandling of the postal service.
Shipping Options
Up to 20 infantry models + 1 large model
FedEx - $50.00 - $80.00 USD (4-9 days)*
Expedited FedEx - $90.00 - $120.00 USD (2-3 days)*
Large models and armies:
FedEx - $90.00 - $175.00 USD (4-9 days)*
Expedited FedEx - $180.00 - $350.00 USD (2-3 days)*
Usually shipment fit in those timelines but under some circumstances it takes longer than expected so your patience will be appreciated. After shipping you are provided with the Postal Tracking Number.
*The listed shipping costs are approximate. The shipping cost is determined individually and sent via email along with the project quote.
Returns
We do not accept returns of the models once they are shipped. Models are painted on a custom order basis.
The client is provided with photos update after the project is finished.
